Shipping Policy – Dotytopin Paintings Studio

Effective Date: January 7, 2025

This Shipping Policy provides information regarding the shipping and delivery of products purchased from Dotytopin Paintings Studio. By placing an order with us, you agree to the terms outlined below.

1. Shipping Methods

We offer a variety of shipping options to ensure that your artwork arrives safely and promptly. The available shipping methods will be presented at checkout, and you can select the option that best suits your needs. Depending on your location and the size of your order, we may use standard, expedited, or express shipping services.

2. Processing Time

  • In-stock Items: Orders for in-stock items will typically be processed within 2-5 business days. You will receive a tracking number once your order has been shipped.
  • Custom Orders/Commissions: For custom artwork and commissions, processing times may vary depending on the complexity of the piece and our current workload. Estimated timelines will be provided upon confirmation of your order, and you will receive updates throughout the creation and shipping process.

3. Shipping Fees

Shipping fees are calculated based on the size and weight of your order as well as your shipping destination. During checkout, the total shipping cost will be displayed before you complete your purchase. Shipping fees may include handling charges and packaging fees to ensure safe delivery of your artwork.

4. Delivery Times

  • Domestic (USA): Delivery times for domestic orders typically range from 5 to 10 business days, depending on your location and selected shipping method.
  • International Orders: International shipping times vary depending on the destination country, customs processing, and selected shipping method. Typical delivery times range from 10 to 21 business days for most international orders.

Please Note: Delivery times are estimates and can be affected by factors beyond our control, such as weather conditions, customs delays, or shipping carrier issues. Dotytopin Paintings Studio is not responsible for any delays caused by external factors.

5. International Shipping

Dotytopin Paintings Studio offers international shipping to most countries. If you are located outside of the United States, shipping costs will be calculated at checkout.

Customs Duties & Taxes: Customers ordering from outside the U.S. are responsible for any additional customs duties, taxes, or fees that may apply upon delivery. These charges are imposed by the destination country and are not included in the shipping fees.

6. Order Tracking

Once your order has shipped, you will receive an email with tracking information so you can monitor the status of your delivery. If you have any questions regarding the status of your shipment, feel free to contact us at info@dotytopin.com.

7. Packaging

We take extra care in packaging all artwork to ensure it arrives in perfect condition. Each piece is carefully wrapped in protective materials and packaged in a sturdy box or tube, depending on the size and type of artwork. We also provide tracking to ensure that you can follow your package’s journey until it arrives at your doorstep.

8. Shipping to P.O. Boxes and APO/FPO Addresses

We currently do not ship to P.O. boxes, APO, or FPO addresses. If you have an alternative address for shipping, please use that to complete your order.

9. Shipping Issues & Lost Packages

While we make every effort to ensure timely delivery, occasionally issues can arise. If your order is lost, delayed, or damaged in transit, please contact us immediately at info@dotytopin.com. We will work with the shipping carrier to resolve the issue and arrange for either a replacement or refund based on the circumstances.

10. Address Changes

Once your order has been processed and shipped, we are unable to change the shipping address. Please ensure that the shipping address provided during checkout is accurate and complete. If you need to change the address after placing an order, please contact us immediately, and we will do our best to assist you before your order ships.

11. Shipping Restrictions

In some cases, certain products or destinations may be subject to shipping restrictions due to size, weight, or regulatory issues. If we cannot ship to your location or fulfill your order, we will notify you promptly and offer a full refund or an alternative solution.

12. Lost or Damaged Items

  • Damaged Items: If your artwork arrives damaged, please contact us within 7 days of delivery. We will guide you through the return process and arrange for a replacement or refund based on the condition of the item.
  • Lost Items: In the event your order is lost in transit, please contact us within 30 days of the shipping date. We will work with the carrier to investigate and resolve the issue. If the item cannot be located, we will issue a replacement or refund as appropriate.

13. Returns and Exchanges

For information regarding returns and exchanges, please refer to our Refund and Returns Policy.

14. Changes to the Shipping Policy

Dotytopin Paintings Studio reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with an updated Effective Date. It is your responsibility to review this policy periodically to stay informed of any changes.

Contact Information

If you have any questions or concerns about our shipping policy, please feel free to contact us:

Thank you for shopping with Dotytopin Paintings Studio. We look forward to delivering beautiful artwork to your door!