Shipping Policy

Effective Date: July 5, 2025

At Dotytopin, we are committed to delivering high-quality wall art to your doorstep in a safe and timely manner. This Shipping Policy outlines how we process, package, and deliver orders placed through https://dotytopin.com.

1. Shipping Locations

We offer shipping:

  • Within the United Kingdom

  • Internationally to most major countries

If your location is not listed at checkout, please contact us directly for assistance.

2. Order Processing Time

  • Standard orders are processed within 1–3 business days.

  • Custom or made-to-order prints may require 3–7 business days.

  • You will receive a confirmation email with tracking once your order has been shipped.

3. Estimated Delivery Times

  • UK: 2–5 business days

  • Europe: 5–10 business days

  • Rest of World: 7–14 business days
    Note: Delivery times are estimates and may vary due to location or customs delays.

4. Shipping Costs

Shipping charges are calculated at checkout based on destination, size, and weight of the package. We occasionally offer free shipping promotions on qualifying orders.

5. Packaging

All prints are securely packaged in durable, eco-friendly materials to ensure safe transit. We aim to reduce waste while protecting your artwork.

6. Damaged or Lost Orders

If your item arrives damaged or is lost in transit:

  • Contact us within 48 hours of delivery

  • Provide order number and photo proof (if damaged)
    We will offer a replacement or full refund, depending on the situation.

7. Customs and Import Duties

For international deliveries, buyers are responsible for any customs duties or taxes charged by their country.