Sales Policy – Dotytopin Paintings Studio

Effective Date: January 7, 2025

At Dotytopin Paintings Studio, we are committed to providing high-quality artwork and exceptional customer service. This Sales Policy outlines the terms and conditions that apply to your purchases from our studio. By making a purchase, you agree to be bound by these terms.

1. Product Availability

All artworks, products, and services offered by Dotytopin Paintings Studio are subject to availability. While we make every effort to maintain accurate product listings, we cannot guarantee that an item will be in stock at the time of your order. In the event that a product you have ordered is unavailable, we will contact you with options, including a full refund or an alternative item of similar value.

2. Pricing and Payment

  • Pricing: All prices listed on our website are in U.S. dollars and are subject to change without notice. Prices for custom or commissioned artworks will be determined based on specific requirements and communicated to the customer before the order is finalized.
  • Payment Methods: We accept various payment methods, including major credit and debit cards, PayPal, and other secure payment platforms available at checkout.
  • Sales Tax: Sales tax will be applied to your order based on the applicable tax rate for your shipping address.

3. Custom Orders and Commissions

Dotytopin Paintings Studio specializes in creating customized artwork tailored to your specifications. The following terms apply to custom orders and commissions:

  • Commission Process: Once a custom order is placed, we will discuss your specific needs with you. A non-refundable deposit may be required to begin the project. The remaining balance will be due upon completion of the artwork.
  • Changes and Revisions: Custom orders may include a limited number of revisions, which will be discussed before starting the project. Significant changes or additional revisions may result in additional charges.
  • Completion Time: Custom artworks may require additional time for creation, depending on the complexity and size. We will provide you with an estimated timeline upon order confirmation.
  • Cancellation: Once a custom order is confirmed, cancellations are not permitted. If you decide to cancel a custom order before work begins, a refund may be issued for the deposit, minus any administrative fees.

4. Shipping and Delivery

  • Shipping Fees: Shipping fees are calculated at checkout based on the delivery address and size of the item. Any applicable shipping discounts will be applied to your order.
  • Shipping Times: Delivery times vary depending on your location and the type of artwork. Standard shipping times for U.S. orders are generally between 7-14 business days. For international shipments, please allow additional time.
  • Tracking: Once your order has been shipped, you will receive a tracking number to monitor the status of your delivery.

5. Returns and Exchanges

We want you to be completely satisfied with your purchase. Please refer to our Refund and Returns Policy for detailed information regarding returns, exchanges, and refunds.

6. Sales and Promotions

Dotytopin Paintings Studio may offer sales, promotions, and discounts from time to time. These offers are subject to availability and may be limited in duration. Promotional offers cannot be combined with other discounts unless otherwise specified.

7. Customer Responsibility

When placing an order, it is your responsibility to provide accurate and complete information, including shipping address and contact details. Dotytopin Paintings Studio is not responsible for delays or issues caused by incorrect or incomplete information provided at checkout.

8. Limitation of Liability

Dotytopin Paintings Studio is not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products, including but not limited to damages for loss of profits, business interruption, or personal injury.

9. Changes to This Policy

Dotytopin Paintings Studio reserves the right to update, modify, or change this Sales Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically to stay informed about our sales terms.

10. Contact Information

If you have any questions regarding our Sales Policy, please contact us:

Thank you for choosing Dotytopin Paintings Studio. We appreciate your business and look forward to serving you!