Payment Policy

Effective Date: July 5, 2025

At Dotytopin, we ensure that your online transactions are secure, simple, and transparent. This Payment Policy outlines accepted payment methods, how we process transactions, and how we handle payment-related issues.

1. Accepted Payment Methods

We accept the following secure payment options:

  • Credit/Debit Cards: Visa, MasterCard, American Express

  • PayPal

  • Stripe

  • Apple Pay / Google Pay (where supported)

All payments are processed in GBP (£). International customers may be charged additional currency conversion or bank fees.

2. Secure Transactions

We use SSL encryption and PCI-compliant gateways to protect your data. Your card details are never stored on our servers. All sensitive payment information is handled directly by our third-party payment providers.

3. Payment Confirmation

Once your payment is successful, you will receive:

  • An email confirmation with your order summary

  • A payment receipt from our payment processor

If you do not receive confirmation within an hour, check your spam folder or contact us at contact@dotytopin.com.

4. Payment Failures

If your payment is declined:

  • Verify your card details or try another payment method

  • Contact your bank to ensure there are no blocks or limits

  • Reach out to our support team for assistance

5. Fraud Protection

To prevent fraudulent activity, we may:

  • Request additional verification for high-value or suspicious orders

  • Cancel orders flagged for fraud (with full refund if applicable)

6. Disputes & Chargebacks

If you believe you were charged in error, please contact us before initiating a dispute or chargeback. We aim to resolve all payment issues quickly and fairly.

7. Contact Information

Dotytopin
18 Ash Lane, Yeaveley, United Kingdom
📧 Email: contact@dotytopin.com
📞 Phone: 077 7130 9851